Well everyone has there opinions. However, in many negative situations vendors don't even back there own products they sell. From a buyers perspective customer service from most vendors suck.
Case in point I purchased a Grill for a 72 Mach 1 from Cal-Mustangs. They swore theirs was the best repop and quality control was of utmost importance to them. When the item arrived I couldn't get the blue tape off the chrome that they used for protecting it. Literally I bought the part and when it arrived I attempted to put it on and remove the tape.
Cal-Mustang would not take the item back because they said I must have left it in the sun, therefore making it not a defective item but my fault.
THIS DID NOT HAPPEN!!
So I ended up selling the grill to someone here on the boards and purchased one from
Scott Drake. Grill was perfect and I had no issues at all.
The point here is, vendors sometimes forget about customer service. It seems as if they only care sometimes about that one sale and don't look at the big picture that if a restorer is restoring he/she is going to buy more parts down the line. A lot of guys give a vendor a shot and if it turns sour most will not purchase from that vendor again, and then they tell everyone about that negative experience out here on these message boards. As it is shown from this first topic starter.
I've bought items from OhioMustangs and have had no issues.
I appreciate you chiming in Don, more vendors would be wise to get to know some of these people on the message boards since they are often times looking for direction and advice. It all equates to customer service.